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Refund Policy | ThisIsYogaNow.com

Refund Policy 

 

1. Refund rules

In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:

1. you contact us within 30 days after your initial purchase  and

2. you have followed our program  at least during 3 consecutive days within the first 7 days after the purchase; and

3. you are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program”.

We will review your application and notify you (by email or otherwise) whether your application is approved.

2. How to demonstrate that you have followed the program

You can demonstrate that you have followed the program by fulfilling the following simple condition:

  • you provide screenshots from the app proving that you have finished
    • at least 7 workout/meditation or other sessions  or
    • at least 3 workout/meditation or other sessions.

IMPORTANT STATEMENT

Please note that only fulfilment of the above requirements allows you to receive a refund under the Refund Policy.

3. General refund rules

We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.

Generally, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law. In addition, certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion.

A refund can usually be claimed only during the program period. If the program period has expired before you made a request for a refund, we will not be able to provide you with a refund.

Note for the EU residents: If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is not a single item of digital content and is provided on a continuous basis you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount that is in proportion to the Service provided before you communicated to us your withdrawal from the contract.